Terms Of Service

    Limitation Of Liability

    Under no circumstances shall Crimson Interactive Inc. (USA) (hereinafter Enago) be liable for any losses or damages whatsoever, whether in contract or otherwise, from the use of or reliance on, the materials on the website. Enago shall not be liable for any loss howsoever arising or any indirect, special, incidental, or consequential damages, even if advised of the possibility of such damages.

    Enago includes all its divisions, subsidiaries, successors, parent companies and their employees, partners, principals, agents, and representatives as well as any third-party providers or sources of material. While Enago takes all necessary precautions to safeguard all submitted documents, it shall not be held liable for the loss of documents due to power failure, hardware/software failure, computer viruses, natural disasters, or any other unforeseen matters and factors beyond our control. You will be responsible for creating back-up and archival copies of your documents. In no event will Enago be responsible to you or any other person for any loss, corruption, or alteration of documents.

    Enago is only responsible for editing manuscripts as per our service definitions. All views and thoughts expressed in the manuscripts are solely of the writer and members using the service.

    For any reason whatsoever, the maximum liability that will be borne by Enago that may be caused by any delay, defect or any other reason and the damages that may arise due to these incurred by the customer will be limited to and not exceed the invoiced amount for the assignment/project.

    Governing Law

    These terms and conditions are governed by and to be construed in accordance with the Indian law. Any disputes shall be subject to the exclusive jurisdiction of Mumbai courts.

    Replacement, Cancellation, and Expiration Policy

    We follow a simple policy regarding the replacement and cancellation of the file. This policy will help to minimize the errors for editing the wrong file. The replacement and the cancellation policy are explained below:

    Replacement Policy

    • We do not replace files if they are being revised and sent back for editing.
    • The file can only be replaced if a completely wrong file is being sent for editing.

    Cancellation Policy for Editing Services

    • A cancellation will only be allowed if the wrong file has been sent for editing.
    • Cancellation must be made by emailing us at orders@enago.com
    • The replacement of the file after the start of editing is considered as a cancellation of the order.
    • There is a cancellation fee charged to cancel the wrong file sent and replace it with a completely new document.
    • The cancellation fee will be calculated based on amount of work done on the assignment.
    Assignment StatusCancellation Fee %
    Work not started0%
    Initial processing of the assignment is done25%
    Assignment allocated to Freelancer and 25% of TAT is completed50%
    Assignment allocated to Freelancer and 50% of TAT is completed75%
    Assignment is completed and ready to deliver100%






    Cancellation policy for Publication Support packages/assignments

    • In case of cancellation or any change in package/service scope, all discounts or waivers provided at the time of confirmation will be at the discretion of Enago.
    • Replacing files or documents will also be considered as cancellation.
    • All cancellation requests for confirmed publication support orders should emailed to publish@enago.com.
    • The cancellation fee will be calculated based on amount of work done on the package/assignment.
    Package StatusPackage Cancellation Fee %
    Work not started on package services0%
    Package/service started and 25% of TAT is complete25%
    Package/service started and 50% of TAT is complete50%
    Package/service started and 75% of TAT is complete75%
    Package/service is completed and ready to deliver100%


    Refund after Cancellation

    • Transfer fees will be deducted from the refund amount. Also, all additional charges for sending the refund back will be deducted from the refund amount.
    • Refund is not possible if any one of the following conditions are met:
      • If the payment is not done using Paypal
      • If the refund amount is less than 100 USD or equivalent
      • Cancellation is after 15 days of placing the order
      • If local invoice with VAT has already been issued
    • In such cases, this amount will be adjusted against future orders.

    Expiration Policy

    Some of our publication support services require your inputs in order to complete the next step (if any) or the package. If you do not need the services or next steps, please let us know at publish@enago.com. If we do not receive any response or request to complete subsequent steps/services from you within 365 days from the date of last delivered service, then your package/service will be deemed closed and will be treated as completed without delivery.


    Total discount on an order is capped at maximum 50% of your order value. This includes discounts availed via redemption of points, coupon codes or volume discounts.

    Journal URL

    The responsibility of providing a functional Journal guidelines URL for formatting lies with the client. We may or may not get back to you if the journal URL provided by you is inactive or in a language other than English. If the URL requires us to login, please provide the login details.


    It is deemed that once you have accepted our quotation over e-mail, it is a formal order. You are then liable to make payment for the order even if you disagree with the pricing at a later stage.

    Auto responder from our website is not a confirmation that we have started editing your assignment. We reply to all requests with the exact quotations.

    If there is a mismatch between the deadline you have given us and the priority selection, we will give preference to the priority and not the deadline when giving you the pricing details.

    For direct TeX editing and for editing a TeX file in MS Word delivery format, we request you to always send us the PDF file along with the TeX file. In case you do not send us the PDF file, we e-mail you to send us the PDF file. However, if we do not receive the file, we will be unable to send you the quotation or start editing your assignment.

    E-mail Address

    By providing your email address and consent to us, you give us permission to send you regular updates about our services and company. If you ask us specifically not to send e-mails to you, we will stop sending you e-mails. For European Economic Area (EEA) members, promotional emails will be sent to you only if you give consent.

    If your e-mail address is not functional and we encounter issues such as e-mail bouncing, we are not liable for delivery of your files. We will try and contact you once through the contacts provided by you over e-mail. You need to contact us to receive your edited files in such situations.

    Delivery of Files

    We always deliver edited documents within the deadline promised to you. In case you do not receive your document, please contact us immediately. In addition, check your junk e-mail folder.

    For editing PDF file in PDF delivery format, we require single column documents with double spacing. This is because it is difficult to edit files in double column and single space format, as there is not sufficient room for writing and the final markup is often not legible. In case your documents do not meet the abovementioned criteria, we change the delivery file format to MS Word for maintaining the quality of the edited document. This will help you to clearly see the changes made with the help of track changes.

    User Content

    By uploading or sending any User Content, you give Enago (and those it works with) a nonexclusive, worldwide, royalty-free and fully-paid, transferable, and sublicensable, perpetual, and irrevocable license to copy, store, and use your User Content in connection with the provision of the services/software and to improve the algorithms underlying the services/software. This data used is not personally identifiable and is only used to improve the services/software and not used for any other purpose.

    Your Intellectual Property Rights

    Enago and its employees make no claims on any work submitted to us for proofreading or editing. Any documents ("Documents") submitted will remain your intellectual property. Editors have signed a confidentiality agreement to waive their claim to any intellectual property submitted through our service. You represent that you have obtained all necessary third party rights, including (without limitation) copyrights, for any Documents or portions thereof that belong to third parties. It is your responsibility to determine if it is necessary for you to obtain, and for obtaining, any licenses required to use third party content that is part of the Documents. You agree not to use the services for or provide documents with any infringing, illegal, sexually explicit, threatening, abusive, harassing, defamatory, or racially, ethnically, or otherwise objectionable material, including (without limitation) any materials that could give rise to any liability to Enago or that might adversely affect Enago’s public image, reputation, or goodwill.

    Notification Of Changes

    Enago reserves the right to modify or amend these Terms of Service at any time with or without notifying you of such changes. The changes will only affect your use of the services after the effective date of the change unless we clearly express otherwise. Your use of the services after Enago provides you with notice of such changes shall be deemed your approval of such changes.

    Destruction Of Documents

    Enago reserves the right to save documents on its systems according to its policy and Indian government regulations for conducting business. If you want us to delete your files specifically from our systems, you need to send us an e-mail stating your need.


    This website is owned and operated by Enago and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way, any material from this site, including code and software. You may not download material from this site for your personal, non-commercial use.


    Enago may, in its sole and absolute discretion, immediately terminate service, should the client's conduct fail to conform to the terms and conditions of our service.

    By using our service, the client agrees to be bound by all of the terms and conditions of Enago’s service. Should the client object to any such terms and conditions or any subsequent modifications thereto or become dissatisfied with the site in any way, the client's sole recourse is to discontinue his/her use of the site.

    Word Count Reduction

    1) Word Count Reduction service is provided free up to 10% for Copy Editing, and up to 20% for Substantive Editing. For further word count reduction, our Client Servicing Team will inform you about the charges. However, we cannot guarantee that the word count will definitely be reduced. This is because sometimes the scope is limited and we cannot judge the areas a client wants to focus on. In such cases, therefore, we will highlight instances in the manuscript where the author can remove content for word count reduction.

    2) Formatting service (free or paid) does not include Word Count Reduction.

    3) The Client Servicing Team will inform you of additional charges if you inform them about the requirement. In case you do not inform them, we may not be able to reduce the word count according to your requirements.

    Advance Payment

    We request an advance payment of the entire fee of the assignment for all requests to start working on your document. In case advance payment is not made before the delivery of the file or as informed by the customer service, we will not deliver the file. However, in certain special cases, Enago reserves the right to waive off this clause and can also seek complete or partial payment after the delivery of the edited document.

    If for any reasons you are unable to make the payment in advance please contact us in writing mentioning such reasons specifically. We consider genuine reasons and can try making alternative arrangements.

    Choosing your freelance editor

    Existing clients have the option of choosing the editor for the future assignment while filling the quotation form. In this scenario, we will try to assign the document to the chosen editor. However, we won’t be able to guarantee that the same editor is chosen as this is contingent on the editor’s availability, type of editing service, etc. In case, we can’t give the document to the same editor, our current systems do not allow us to inform you of the non-adherence. Non-selection will not constitute a cancellation of the order or the inquiry.

    Editor message Disclaimer (*)
    The name of the editor has been changed to protect the editor's privacy.