After-Sales Services
With you till you get published
Enago’s comprehensive After Sales services support you every step of the way until your manuscript is published. They are designed to take care of every need from the time you receive our main services till you are published.
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive Editing
Top Impact Scientific Editing
Publication Support PacksRejection Shield safeguards you from journal rejections. Our experienced editors will help you respond to peer-reviewer comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare a fresh cover letter.
What we do:
- Edit your responses to reviewer comments.
- Edit the revisions and additional content to address reviewer comments, and ensure all issues are adequately addressed.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive Editing
Copy EditingPublication Support PacksDo you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Re-submission Support
Why do you need this Service
Full Support
Easy GoPublication Support PacksOur journal submission service can be used for multiple submissions in case your paper is returned for revisions. We will resubmit your revised manuscript to the same journal after you have addressed reviewer comments and used Rejection Shield to get your responses and manuscript checked.
What we do:
- Provide a Resubmission Checklist to ensure all requirements are met.
- A new cover letter stating that the new submission has addressed the issues.
Fees and Conditions:
Free
Use the service unlimited times of resubmission for 365 days from the initial submission.
Rejection Analysis Report
Why do you need this Service
Full SupportThe reality of academic publications is that only 1 in 5 journal submissions get published. Even with due diligence, journal acceptance at the first journal submission cannot be guaranteed. The key takeaway from the rejection is to identify the causes of rejection. Our peer review experts will analyse journal reviewer comments to identify issues and advise you on the best strategy for the resubmission.
What we do:
- Analyze comments and feedback provided by the peer reviewers and journal editor.
- Give you step-by-step guidance on how to improve your paper.
- Suggest journals where the author can submit based on our findings.
Fees and Conditions:
Free
Offered upto 365 days from date of submission.
Use the service up to 3 times.
* The report is not a substitute for the Pre-submission Peer Review or Journal Selection Assistant. The recommendations from the report are best case scenarios after careful consideration of your paper, and not a guarantee for publication.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
What we do:
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Re-editing
Why do you need this Service
Copy EditingRe-editing can be used if your Edit Unlimited validity has lapsed. This service allows you to get your entire manuscript edited for a second time after you make changes to the manuscript edited by Enago.
What we do:
- We will re-edit the entire manuscript, not just the revised content.
- The same editor that has worked on your manuscript will be assigned to you in order to ensure consistency. You may also request a different editor, if you prefer.
- We will format the manuscript to the same journal requested with your original assignment.
Fees and conditions:
Re-editing of the entire manuscript at 50% of the standard fee.
Valid for 365 days after delivery.
Use as many times (chargeable for each use).
* Re-editing is applicable if the additions do not exceed 30% compared to the original submitted manuscript. If the changes exceed 30%, standard fees apply.
Rejection Shield
Free
Validity for 365 days
Edit Unlimited
Free
Validity for 365 days
Q&A
Free
Validity for 365 days
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive EditingTop Impact Scientific EditingPublication Support PacksRejection Shield safeguards you from journal rejections. Our experienced editors will help you respond to peer-reviewer comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare a fresh cover letter.
What we do:
- Edit your responses to reviewer comments.
- Edit the revisions and additional content to address reviewer comments, and ensure all issues are adequately addressed.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
What we do:
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Rejection Shield
Free
Validity for 365 daysEdit Unlimited
Free
Validity for 365 daysQ&A
Free
Validity for 365 days
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive EditingTop Impact Scientific EditingPublication Support PacksRejection Shield safeguards you from journal rejections. Our experienced editors will help you respond to peer-reviewer comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare a fresh cover letter.
What we do:
- Edit your responses to reviewer comments.
- Edit the revisions and additional content to address reviewer comments, and ensure all issues are adequately addressed.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive EditingCopy EditingPublication Support PacksDo you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
What we do:
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Edit Unlimited
$0.02/word
Valid for 120 daysQ&A
Free
Validity for 365 days
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive EditingCopy EditingPublication Support PacksDo you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
What we do:
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Re-editing
Why do you need this Service
Copy EditingRe-editing can be used if your Edit Unlimited validity has lapsed. This service allows you to get your entire manuscript edited for a second time after you make changes to the manuscript edited by Enago.
What we do:
- We will re-edit the entire manuscript, not just the revised content.
- The same editor that has worked on your manuscript will be assigned to you in order to ensure consistency. You may also request a different editor, if you prefer.
- We will format the manuscript to the same journal requested with your original assignment.
Fees and conditions:
Re-editing of the entire manuscript at 50% of the standard fee.
Valid for 365 days after delivery.
Use as many times (chargeable for each use).
* Re-editing is applicable if the additions do not exceed 30% compared to the original submitted manuscript. If the changes exceed 30%, standard fees apply.
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive EditingTop Impact Scientific EditingPublication Support PacksRejection Shield safeguards you from journal rejections. Our experienced editors will help you respond to peer-reviewer comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare a fresh cover letter.
What we do:
- Edit your responses to reviewer comments.
- Edit the revisions and additional content to address reviewer comments, and ensure all issues are adequately addressed.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive EditingCopy EditingPublication Support PacksDo you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Re-submission Support
Why do you need this Service
Full SupportEasy GoPublication Support PacksOur journal submission service can be used for multiple submissions in case your paper is returned for revisions. We will resubmit your revised manuscript to the same journal after you have addressed reviewer comments and used Rejection Shield to get your responses and manuscript checked.
What we do:
- Provide a Resubmission Checklist to ensure all requirements are met.
- A new cover letter stating that the new submission has addressed the issues.
Fees and Conditions:
Free
Use the service unlimited times of resubmission for 365 days from the initial submission.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
What we do:
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
The Enago Promise
“The Enago Promise” guarantees that a manuscript edited by us will never be rejected on the basis of poor language. On a rare occasion if rejection occurs, we will take full responsibility of re-editing the paper for resubmission at no additional cost. Our stringent systems and processes, professional editors, and in-house quality management system help us in delivering this promise to our authors.
Clients speak on our After Sales Services
Frequently Asked Questions
How do I order Rejection Shield or Edit Unlimited?+
Both services can be ordered on the enquiry form. If you choose Substantive Editing, Edit Unlimited is offered by default and Rejection Shield can be chosen. If you choose Copy Editing, you can opt for Edit Unlimited.
When should I go for re-editing?+
Re-Editing can be ordered within 365 days of delivery. You will need re-editing if you are not covered under Edit Unlimited, which expires after 120 days with Copy Editing.
How do I avail After Sales services ?+
With Editing service: You will receive login credentials to your membership account with your order confirmation. You can access the MyPage dashboard to check your order status, download the edited file, and avail after sales supports after delivery. With Publication Support Services: Just send us an email at publish@enago.com and we will guide you with the next steps.
Do I need to order Q&A service?+
Expert Q&A is a complimentary after sales support available with all our services. You don’t need to order it.